Refund policy
RETURNS
We stand behind the quality and craftsmanship of every MIZUKI piece. Authorized returns are subject to a 15% Quality Assurance and Handling Fee, which covers inspection, authentication, credit card charges, website hosting transaction fees and handling upon receipt.
All returns must be authorized within 14 days of delivery and received new, unused, and in original MIZUKI packaging. Customers are fully responsible for all return shipping costs, including insurance for the full value of the item. Shipping fees are non-refundable.
Returns that do not meet these requirements will not be accepted and will be returned to the customer at their expense. MIZUKI is not responsible for items lost or damaged during return transit.
Once received, returns are processed within 15 business days (Monday–Friday, excluding major holidays). A confirmation email will be sent upon receipt and completion of processing.
EXCHANGES
Authorized exchanges must be requested within 14 days of delivery. All exchange shipments—both returning the original item and shipping the exchanged item—are the sole responsibility of the customer, including shipping costs and insurance.
Exchanged items must be returned new, unused, and in original MIZUKI packaging. Items received outside of policy guidelines will not be accepted and will be returned at the customer’s expense.
STORE CREDIT
Store credit is issued only for authorized returns. Store credit does not expire and may be applied toward a future purchase.
Customers are responsible for all shipping and insurance costs associated with returns made for store credit. Shipping fees are non-refundable.
RETURN & EXCHANGE SHIPPING
Please make sure your items are returned new, unused, and with all MIZUKI packaging.
Returns that do not meet our policy will not be accepted and will be sent back to you. Send your return to the address below, insured for the full value of the items, via FedEx, UPS or US Postal Services for your protection and to ensure prompt credit. MIZUKI is not responsible for returned articles lost during transit. Be sure to include your complete contact info with your return including your name, address, phone number, email address, mizukijewels.com order number, and MIZUKI Return Authorization Number.
Your return will be processed promptly upon its arrival. Processing time for returns is usually 15 business days from the time the return is received. Business days are Monday-Friday, excluding major holidays. An email will be sent to confirm receipt and processing of your return. We are sorry, but return shipping fees are non-refundable.
All returns should be addressed to:
Mizuki
RETURNS
25 West 45th Street, Suite 1201
New York, NY 10036
USA
If your package was damaged in shipment by the carrier, save the box and the merchandise and notify us immediately by email for the damaged items to be replaced.
Returns or exchanges for purchases made on mizukijewels.com will not be accepted for return or exchange at any retail location where Mizuki is sold.
Returns or exchanges for purchases made at any other retailer locations cannot be returned through mizukijewels.com. Items not purchased through mizukijewels.com should be returned at their place of purchase.
SALES
All sales final. Sale items cannot be refunded, returned, or exchanged for store credit.