Customer Service

Ordering

SEA OF BEAUTY and LEATHER
Each MIZUKI piece is created once your order is confirmed. Production can take 2-3 weeks. If your order is time sensitive, please contact us at hello@mizukijewels.com to discuss if your time frame can be met. 

PRIVÉ
Prive is a One of a Kind collection and each piece ships immediately.  For any questions, please contact us at hello@mizukijewels.com.

ORDER PROCEDURE
After your order is placed, you will receive an email confirming your order. If you do not receive this within 24 hours, please contact us at hello@mizukijewels.com, and we will respond the next business day. After the order is shipped, you will receive a second email confirming the shipment and a tracking number to track your shipment.

Shipping

Online orders are shipped and delivered Monday through Friday, excluding major holidays. MIZUKI offers complimentary ground shipping via UPS within the continental U.S. For expedite shipping please select the option that best suits your delivery needs during Checkout. Expedite shipping rates will be calculated through UPS and insured at full value.

Repairs or Replacements

Please contact us at hello@mizukijewels.com for a Return Authorization Number and any further discussions concerning the repair or replacement. If you lost an earring, our ability to make a mate is dependent on availability of materials. In order to ensure a best possible match, we request that you send in your remaining earring to be used as a guide. Please contact us at hello@mizukijewels.com for further discussions.

Returns

SEA OF BEAUTY and LEATHER
Each piece is custom made per order. We offer only credit or exchange for any item returned within 14 days from the receipt of delivery. We do not offer refunds. If for any reason you are not completely satisfied with your purchase, please contact us at hello@mizukijewels.com to receive a Return Authorization Number.

PRIVÉ
Prive is a One of a Kind collection and ONLY the Prive collection is eligible for a refund.  You can also request a credit or exchange.  For any refund, credit or exchange the return must occur within 14 days from the receipt of delivery.  If for any reason you are not satisfied with your purchase, please contact us at hello@mizukijewels.com to receive a Return Authorization Number.

RETURN PROCEDURE
Please make sure your items are returned new, unused, and with all MIZUKI packaging. Returns that do not meet our policy will not be accepted and will be sent back to you. Send your return to the address below, insured for the full value of the items, via Fed Ex, UPS or US Postal Services for your protection and to ensure prompt credit. MIZUKI is not responsible for returned articles lost during transit. Be sure to include your complete contact info with your return including your name, address, phone number, email address, mizukijewels.com order number, and MIZUKI Return Authorization Number.

Your return will be processed promptly upon its arrival. Processing time for returns is usually 15 business days from the time the return is received. Business days are Monday-Friday, excluding major holidays. An email will be sent to confirm receipt and processing of your return. We are sorry, but return shipping fees are non-refundable.

All returns should be addressed to:

Mizuki
RETURNS
25 West 45th Street, Suite 1201
New York, NY 10036
USA

If your package was damaged in shipment by the carrier, save the box and the merchandise and notify us immediately by email for the damaged items to be replaced.

Returns or exchanges for purchases made on mizukijewels.com will not be accepted for return or exchange at any retail location where Mizuki is sold.

Returns or exchanges for purchases made at any other retailer locations cannot be returned through mizukijewels.com. Items not purchased through mizukijewels.com should be returned at their place of purchase.

Viewing Orders

If you created an account on this site, your orders can be viewed by clicking here or on the account button and logging into your account. There you will find current orders, past orders, and stored addresses.

Your Account Info

If you have created an account on this site, you can update your account information by clicking here or on the account button and logging into your account. There you can change your mailing and billing addresses, name, and password.

Contact Us

For any general inquiries or questions about orders placed on this website contact us at hello@mizukijewels.com.